Return Policy
Last Updated: July 25, 2025
Thank you for choosing Tienkearly. We appreciate your purchase and want to ensure that any order-related concerns are handled in a fair and professional manner.
If you have an issue with your order, please contact our customer support team at support@tienkearly.com. To help us locate your order quickly, please include your order number and the email address used at checkout when reaching out.
General Return Policy
All orders placed with Tienkearly are treated as final sale.
We do not accept general returns or exchanges for reasons such as change of mind, ordering the wrong item, personal preference, or no longer needing the product.
Returns, refunds, or replacements may only be considered if the product arrives with a verified quality problem, visible damage, or if you receive an item that is different from what you ordered.
Damaged, Defective, or Incorrect Items
Although we make every effort to provide quality products, issues may occasionally occur during fulfillment or shipping.
Please check your package carefully as soon as it is delivered. If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
To submit a claim, please email us at:
Please include the following information in your message:
- Your order number
- The email address used when placing the order
- A detailed description of the issue
- Clear photos or video showing the damage, defect, or wrong item
- Photos of the packaging and shipping label, if available
After receiving your information, our support team will review your request. If the claim is approved, we will offer an appropriate resolution based on the situation. This may include a replacement, partial refund, or full refund.
Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the order.
Refund processing times may vary depending on your bank, card issuer, or payment provider. In most cases, approved refunds will appear within 7–12 business days after they are processed.
Please note that Tienkearly cannot control delays caused by banks, credit card companies, or third-party payment providers.
Exchanges
We do not provide standard product exchanges.
A replacement may only be offered when an item is confirmed by our support team to be damaged, defective, or incorrect. Replacement eligibility will be determined after we review the information, photos, or video you provide.
Unauthorized Returns
Please do not return any product without first contacting our customer support team and receiving written instructions.
Packages sent back without prior approval will not be accepted. Unauthorized returns are not eligible for a refund, replacement, exchange, store credit, or any other form of resolution.
If a return is required, our support team will provide the correct instructions after your case has been reviewed and approved.
Contact Us
For questions about returns, refunds, damaged items, defective products, incorrect orders, or other order-related concerns, please contact us using the information below:
Store Name: Tienkearly
Website: https://tienkearly.com/
Email: support@tienkearly.com
Phone: +1 (971) 308-4784
Company Name: A&A Nor-Cal Enterprises LLC
Business Address:
4005 Cherokee Rd.
Oroville, CA 95965
United States