Shipping policy

Last Updated: July 25, 2025

Thank you for shopping with Tienkearly. We want your ordering experience to be clear, smooth, and reliable. This Shipping & Customer Service Policy explains how we process orders, estimate delivery times, provide tracking information, and handle common shipping-related situations.

By placing an order on https://tienkearly.com/, you agree to the shipping terms described below.

1. Order Processing

Once your order is placed, our team will begin preparing it for fulfillment as soon as possible.

Order processing generally takes up to 3 business days. During this time, we verify order details, prepare the item, package the order, and transfer it to our shipping partner.

Orders placed on weekends or public holidays will usually begin processing on the next available business day. Orders placed during the weekend are generally dispatched from the following Monday, depending on warehouse and carrier availability.

2. Shipping Time and Shipping Fee

We offer standard worldwide shipping for most orders.

Estimated delivery time is usually 10–20 business days after the order has been processed and shipped.

Our standard flat-rate shipping fee is USD $5.99 per order.

The final shipping cost will be shown at checkout before payment is completed. Delivery time may vary depending on your country, region, local courier service, customs processing, and other external factors.

3. Possible Shipping Delays

While we work with reliable logistics partners, delivery times are estimates and cannot be guaranteed.

Shipping may be delayed due to circumstances outside our control, including but not limited to:

Customs inspections
Carrier delays
Weather conditions
Holiday shipping volume
Incorrect or incomplete shipping information
Local delivery disruptions
Public emergencies or other unexpected events

We appreciate your patience if your package experiences a delay during transit.

4. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your shipment through the carrier’s tracking page or by using a universal tracking website such as:

www.17track.net

Please note that tracking information may take several days to update after shipment confirmation. If tracking does not appear immediately, this does not always mean your package has not shipped. In many cases, the parcel is waiting for the next carrier scan.

5. Split Shipments

If your order includes more than one item, your products may be shipped separately.

This can happen when items are fulfilled from different warehouses or when shipping separately helps speed up delivery. If your order is split into multiple packages, each shipment may receive its own tracking number.

Receiving one item first does not necessarily mean the rest of your order is missing.

6. Order Changes

If you need to correct your shipping address or update order details such as item, size, color, or quantity, please contact us as soon as possible.

Change requests must be submitted within 12 hours after placing the order.

Please email us at:

support@tienkearly.com

Include the following information:

Your order number
The email address used at checkout
A clear description of the change you want to make
Updated shipping details, if applicable

We will do our best to help. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible or guaranteed.

7. Missed Delivery Attempts

If the courier is unable to complete delivery, they may leave a delivery notice or hold the package at a local post office, pickup location, or carrier facility.

Please use your tracking number to contact the delivery provider directly and arrange pickup or redelivery when available.

Tienkearly is not responsible for packages returned, lost, or delayed due to:

Incorrect shipping address
Incomplete delivery information
Failure to pick up a package
Recipient not available for delivery
Refusal of delivery
Carrier unable to access the delivery location

Please make sure your shipping information is complete and accurate before placing your order.

8. If Your Shipment Is Taking Longer Than Expected

If your package has not arrived within the estimated timeframe, please check the tracking information first.

If the tracking page shows an update within the past 7 days, the package is likely still moving through the shipping network.

If there has been no tracking update for more than 7 days, please contact us at:

support@tienkearly.com

Please include your order number and the email address used when placing your order so we can assist you more efficiently.

9. Lost or Stolen Packages

If a package is officially confirmed as lost during transit by the shipping carrier, we will arrange a replacement at no additional cost.

However, packages marked as “Delivered” by the carrier are not considered lost in transit. If your tracking shows delivered but you cannot locate the package, please first check with:

Household members
Neighbors
Building management
Front desk or reception
Mailbox or parcel locker
Local delivery office

Tienkearly is not responsible for packages that are lost, stolen, misplaced, or removed after the carrier has confirmed successful delivery.

10. Shipping Locations and Delivery Coverage

Tienkearly offers shipping to many countries and regions worldwide.

In rare cases, if we are unable to ship to your country or location, we will contact you as soon as possible.

Depending on product availability, destination, and logistics efficiency, orders may ship from fulfillment facilities in the United States, Canada, Australia, the European Union, or directly from trusted manufacturing or fulfillment partners.

This allows us to maintain product availability, competitive pricing, and reliable delivery options for customers in different regions.

11. Important Shipping Notices

Shipping Estimates

Delivery times are estimated only. Delays caused by customs, carriers, weather, local delivery services, or other events outside our control are not the responsibility of Tienkearly.

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges required by their destination country or region.

These fees are not included in the product price or shipping fee unless clearly stated at checkout.

Address Accuracy

Please enter your shipping address carefully. Tienkearly is not responsible for orders that are delayed, returned, lost, or undeliverable due to incorrect, incomplete, or outdated shipping information.

Delivered Packages

Once tracking confirms that a package has been successfully delivered, our shipping responsibility is considered fulfilled. We are not liable for packages that are stolen, misplaced, or lost after delivery confirmation.